Just have it sent somewhere that they can search by keyword, etc to help them research and fix issues. It's not like the communication has to go straight to the engineers. You should want that and you should make it so easy you almost get too much information. And it's also crazy to make it difficult to do so. And, since users out in the wild are always going to find little bugs that you never would be able to (for various reasons) it would make no sense to make them pay to tell you how to make your product better. Because, as a company, the only way to improve your product is through communication. But, that in it of itself is a pretty significant issue. Now, maybe you have an option somewhere that I could not find. So, when I find a pretty significant UI bug and there's no way for me to report it without paying is absolutely ridiculous. And, before I invest in this platform with my money, I want to try it out and see if it really makes my life easier and more fluid. I'm very technically proficient and code and take notes on the daily for my projects and ideas. ![]() However, to make support "premium" by making it only available to people who pay only makes YOUR product worse. ![]() ![]() I'm not a long-time user to this platform. I must make a disclaimer: I'm a new Evernote user. Pretty great product and I love the business angle of being the be-all/end-all for notes, storing information and collaboration.
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